Bogus Verizon Fee Overruled by… Us!
The people have definitely shared their voice, but what are they saying? “We do not want to pay your bogus fees!” Verizon has just recently announced that those wanting to pay their bill online will need to pay a $2 fee. Then a week after they announced it, they decided it wasn’t a good idea. We’ve witnessed this proven over and over again, and more and more lately, that if there is a strong and open consumer negative reaction, companies will listen and take action. After word of the fee got out just last Thursday, Twitter was littered with Verizon customers [expressing|letting out| their [mass|unified] [displeasure|unhappiness|disdain]. [On top of that|If that wasn’t enough], the FCC [got involved|came in to play]. [No one|Nobody] really [knows|is sure] what they [told them|said], but Verizon was pretty [quick|fast] to [back peddle|step back|rethink] and [change things back|reverse the fee]. Verizon issued a statement [regarding|about] the reversal of the [fee|new charge], saying, “The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions…”
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